Work
Professional
Tesla Aug 2024 - present
Senior Software Engineer · Communications Platform
I work on the routing and decisioning platform that connects Tesla customer interactions—including voice, live chat, AI agents, SMS, email, in-app messaging, and roadside requests—to the right AI agent, advisor, or operational group across the Americas, EMEA, and APAC.
The routing platform handles customizable queuing, ranking, matching, dispatch, estimated wait times, traffic splitting, policy-driven transfers and consults, intent classification, attribute-based scoring, and advisor state across multiple devices. I also designed its analytics infrastructure for advisor, interaction, and communications telemetry, processing millions of records per hour through real-time pipelines for operational and historical reporting.
What began as an internship prototype became a production-critical global platform that replaced Avaya, removed third-party dependencies, and saves an estimated $3 million annually. As part of my internship, I also explored streaming conversational AI for voice interactions, low-latency intent recognition, and a tool-calling RAG agent for visualizing call journeys.
Oracle Jul 2021 - Aug 2023
Software Engineer · CX Industry FrameworkBengaluru, India
I worked on an API-routing framework for Oracle’s industry-specific customer-experience products. The platform handled more than 10,000 requests per minute with 99.99% uptime.
The work included network-level circuit breakers, fault-tolerant disaster recovery for Kubernetes resources, routing and trie-construction improvements that made response and reconstruction times five times faster, and automation for cluster patching and infrastructure provisioning. I also reduced integration-test time by 50% and built a dependency-aware build tool for more than 25 interconnected projects.
Morgan Stanley May 2020 - Jul 2020
Technology Summer Analyst · Securitized Products GroupBengaluru, India
I built an event-driven system that collected real-time notifications from downstream services, classified them, and streamed the results to a monitoring interface. Its processing pipeline combined reactive services with a machine-learning model that used SVM and SMOTE to categorize London Stock Exchange news with 97% accuracy.
University
Ham Research Group, Texas A&M University Jan 2024 - Aug 2024
Research Assistant · Digital Twin CityCollege Station, Texas
I worked on a Digital Twin City intended to support age-friendly communities by mapping environmental conditions and the stress experienced by older adults. I developed a microclimate weather simulation and visualization system that generated geospatial shadow and outdoor thermal-comfort analyses from city elevation and environmental data, including sidewalk-level results.
The web interface used Cesium and Resium, with deck.gl and Mapbox GL, to overlay raster and GeoJSON outputs on photorealistic 3D city maps. Supporting data pipelines and research notebooks processed GPS tracks, shadow exposure, thermal matrices, elevation models, and sidewalk geometry. I also deployed and operated the system on AWS using ECS, EC2, Lambda, CodePipeline, Route 53, S3, and DynamoDB.
View the Digital Twin City interface
Delta Force, NIT Trichy Jul 2018 - Jun 2021
Software Developer and Core MemberTiruchirappalli, India
Delta Force is NIT Trichy’s programming club and web team. We maintained the institute’s public website and intranet, operated software for Pragyan and Festember, and built internal projects, games, and services. This work included Beer Factory and other systems used across campus events.
Festember, NIT Trichy Nov 2019 - Mar 2021
Head of Web OperationsTiruchirappalli, India
I led a team of 69 developers responsible for the computing infrastructure behind NIT Trichy’s annual cultural festival and administered festember.com. The team built web and mobile systems for registration, operations, and food-card distribution, replacing hours-long manual processes with workflows that completed in seconds. The software supported more than 5,000 people each year.